Privacy policy

Moneta is committed to protecting your privacy. The following outlines how we collect, store, use and share your personal information.

By submitting your details on this website, you consent to the use of your personal information in accordance with this privacy statement.

What information do we collect?

We may collect personal information about you, either directly from you or from other parties, and we may generate information about you when we carry out our business.

The types of personal information we collect about you may include your:

• Contact information: your name, phone number, email address, postal address, physical address
• Documents that verify your identity and other personal details, such as your passport or driver's licence number
• Other information regarding your enquiry, such as details relating to your use of any product and/or service offered by us

If you engage us to provide services to you, we may collect personal information about your financial situation, health information or goals in order to recommend insurance and investment products that we can advise on.

Indirect collection of personal information

Sometimes we collect personal information about people from third parties rather than directly from them. When we do that, we take steps to make sure the person is aware of the collection, the reason for it, who the information may be shared with, who we are, and how they can ask for access to or correction of their information.

What do we do with it?

We collect and use your personal information to provide the information and services that you request from us, and to provide you with information about other services we consider appropriate.

When necessary, we may use your information to comply with our legal and regulatory obligations (including Anti Money Laundering/Counter Financing of Terrorism compliance and audit and reporting requirements).

Who do we share it with?

Besides our staff, we may share this information with third parties who enable us to provide you with our services. These include:

• product providers and other prospective insurers or investment providers, third parties or other intermediaries in relation to your investment or insurance requirements, and any person with whom an insurer or investment provider proposes to enter into contractual arrangements
• our referral partners who can help you with other services
• contractors or service providers
• investment providers, insurers and other providers of products that you choose to apply for
• investors, or any entity that has an interest in our business or any entity to whom we consider assigning or transferring any of our rights or obligations or selling all or part of our business
• anyone with whom we are legally required or authorised to share your information with, including regulators and government agencies
• our external dispute resolution service
• your solicitor
• your accountant
• any outsourced service provider who assists in the services we are required to carry out, such as auditors and external compliance reviewers, to ensure we are providing services to you that are in your best interests, and in accordance with current regulations
• your employer and referees, as well as credit reporting and identity verification agencies
• any other person or entity authorised by you

We will only share your personal information with third parties where it is necessary to help us do what we collected your information for, where it is required by law or where you give us authority to.

We require these third parties to adhere to our strict confidentiality requirements for handling personal information, and we seek to ensure that they comply with the Privacy Act 2020.

Where do we store it?

We use third-party service providers to store and process most of the information we collect. We use:

• Trail CRM service
• Microsoft 365, with cloud servers located worldwide

We also use third-party systems to gather and collate your information; these systems temporarily store information on What If Planning Ltd devices. We use apps and programs such as, but not limited to, Calendly, Zoom, and Smallpdf.

We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements, and that the information stored or processed by them remains subject to confidentiality obligations.

What are your rights?

You don't have to provide information to us. If you choose not to provide the necessary personal information when requested, we may be unable to provide certain information or services to you.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you have any questions about this privacy statement, or you'd like to ask for a copy of the information we hold on you, or to have it corrected, please contact your adviser.